Privacy policy

Privacy policy

We take care to protect the privacy of customers as well as users of our website. Set out below is an explanation of how we process information about visitors to the site, in accordance with the data protection changes being brought in after 25th May 2018.

How the law protects you.

Your privacy is protected by law.

Data Protection regulations says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Ross & Roberts. The law says we must have one or more of these reasons:

  • To fulfil a contract
  • When it is our legal duty,
  • When it is in our legitimate interest.
  • Consent

Collection of Personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. 'Personal information' means information from which someone else would be able to identify you as an individual. You have the option on certain pages of entering your details in any fields requested, such as your name, email address, postal address, telephone or mobile number, or reference number, to enable Ross & Roberts to fulfil the service it has been instructed to carry out, and in all cases we will only request information necessary for this task.

Who we share your information with

We may disclose your personal data to our instructing clients, agents who we use to collect what you owe, and to other parts of Capita Plc to fulfil a contract, where we have a legal obligation or where we have a legitimate interest to do so.

Ross & Roberts may also share your personal information with the police and other government agencies for the purposes of crime prevention or detection.

If we disclose your information, we ask the organisation to demonstrate that the data will assist in the prevention or detection of crime, or that Ross & Roberts is legally obliged to disclose it, and written authority is required to ensure we comply with the Data Protection Act. We confirm we will not send your information abroad.

Protecting your information

We use up-to-date industry procedures to protect your personal information. We also protect the security of your data using encryption technology. We have robust security measures in place to protect against the loss, misuse or alteration of information that we have collected from you via our websites.

How long we keep your personal information

We will keep your personal information for as long as you have an account with us. Once your account is closed we may keep your data for up to 7 years to:-

  • To respond to any questions or complaints.
  • To show that we treated you fairly.
  • To maintain records according to rules that apply to us.

How to get a copy of your personal information

You can obtain a copy of your personal information we hold by writing to the Data Protection Officer, Ross & Roberts Limited, Unit 8 Wessex Park, Bancombe Road Trading Estate, Somerton, Somerset, TA11 6SB. This constitutes a Subject Access Request (SAR). There is no charge for obtaining a SAR, but we will require proof of your identity before releasing the information.

Letting us know if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. You can also withdraw any consent you have given. However, there may be legal or other official reasons why we need to keep or continue to use your data.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.

How to complain

If you are unhappy with how we have used your personal information please contact the Data Protection Officer, Ross & Roberts Limited, Unit 8 Wessex Park, Bancombe Road Trading Estate, Somerton, Somerset, TA11 6SB, and your complaint will be investigated.

Changes to this privacy statement

We may occasionally update this statement, and your continued use of the site will constitute an acceptance to these revisions. Hard copies of the current privacy statement can be obtained by writing to the Data Protection Officer, Ross & Roberts Limited, Unit 8 Wessex Park, Bancombe Road Trading Estate, Somerton, Somerset, TA11 6SB.

  • IRRV
  • Lock
  • CSA
  • Investors in people
  • CHAS
  • CIVEA
  • BPA
  • ISO27001
  • ISO9001
  • ISO14001
  • ISO31000
  • ISO 22301
  • ISO 10002