We aim to deal with all customer enquiries as quickly and thoroughly as we possibly can; there are lots of other ways you can get in touch:
By Telephone
The telephone number is 01458 550480.
Monday – Thursday: 8am until 7pmFriday – 8am until 6:30pm
Saturday – 9am until 2pm
Sunday – Closed
Should you wish to make payment then please use the link on this website, or alternatively please complete the contact form with your request.
In Writing
Correspondence must be sent to:
Ross & Roberts Ltd,
6 Europa Boulevard,
Birkenhead,
Wirral,
CH41 4PE
Please ensure that your Ross & Roberts reference number, name and address is included in all correspondence sent to us.
Online
If you are a new occupier at a property and have received correspondence for the previous occupier, please complete our enquiry form by clicking here.
If you have an outstanding account with us that you wish to discuss, please click here.
If you wish to make a complaint, please click here.
If you wish to enter a short term payment arrangement, please click here.
Ross & Roberts appreciate that in the course of our work we often come into contact with potentially vulnerable customers or people who may need extra support. We are here to help.
Online
Let us know you are a vulnerable person by sending us your details and any supporting documents to help us help you.
Please include your Ross & Roberts reference number on all documents – you will find this on our letters.
You can let us know you are a vulnerable person by filling in our online form here.
If you are a client and would like more information on any of our services you can contact our Client Services Team using the online form below.
You can access the Client login area here, or if you have any problems accessing it please contact your Client Services Manager.
Please note this is not for customer queries.
Online
Please complete the contact form with your request.
For any press or media enquires please us the contact details below. We will aim to respond as quickly as we can.
Online
For press and broadcast media queries only, please contact our press office below
