for ethical enforcement
Ross & Roberts’ priority is to protect the welfare of all colleagues, clients and customers in locations which we operate. In response to the potential spread of COVID-19 (Coronavirus), we have put measures in place to ensure we continue to offer our services on an ongoing basis.
We ask our customers, wherever possible, to use our self-service portal to make payments https://rossandroberts.com/make-a-payment/index.html or via our automated payment line on 01614 841139. In addition, you can access our Frequently Asked Questions via our website https://rossandroberts.com. Alternatively, you can contact our Customer Contact Centre on 01458 550481 where one of our advisors will be able to help you.
This is a rapidly evolving issue and the guidance will be updated and shared as necessary.
We thank you all for your cooperation
Ross & Roberts Ltd.
Ross & Roberts
Over more than 20 years, Ross & Roberts has been proud to serve hundreds of local authorities, utility companies, commercial landlords and solicitors. We’re proud of our reputation for handling collections sensitively and professionally – always treating people as people, while achieving the best possible results for our clients.
We were founded in 1997 with a simple vision; to earn the respect of our industry, and the trust of our clients, by doing the right thing, every time.
We specialise in the collection of council tax, non-domestic rates and road traffic debts, and offer a range of commercial services and debt collection solutions including sundry debt, housing benefit overpayment and High Court enforcement.
Our business is founded on working collaboratively with our clients to meet their individual business objectives. We understand that a different approach is required for each type of client, so we carefully tailor our collection, recovery and enforcement services accordingly. From small rural districts to London boroughs, and from commercial landlords to private parking providers, we have developed solutions that suit them all.
We know financial difficulties affect people for many different reasons and take account of that with our ethical approach to enforcement, always mindful of how we interact with people who may be vulnerable. Our highly trained enforcement team has a reputation for behaving with sensitivity and consideration in the field.
Our teams use innovative technology and market intelligence to identify opportunities early and react rapidly to changing circumstances. The professional skills and personal qualities of our employees have earned us an outstanding reputation for effective service.
Ross & Roberts has been awarded the following industry standards and accreditations.