for ethical enforcement
We know that the COVID-19 situation has and will affect people in different ways, especially those who owe money to creditors.
In accordance with government guidance, from 24 August 2020, we have been undertaking Enforcement Agent visits again, with our agents equipped with appropriate workwear and hygiene supplies, and in accordance with Government and Public Health England/Wales advice.
We would prefer not to visit, and we understand you would most likely prefer this too. If you contact us, we can talk about the options available to you, and how to prevent an enforcement agent from visiting in future. Our highly trained team have lots of experience in helping with a range of circumstances, from individual vulnerabilities to financial difficulties.
Please read our information below on how to contact us, how to pay and how to get help.
We ask our customers, wherever possible, to use our self-service portal to make payments https://rossandroberts.com/make-a-payment/index.html or via our automated payment line on 01614 841139. In addition, you can access our Frequently Asked Questions via our website https://www.rossandroberts.com/debt-payments/faqs/index.html. Alternatively, you can contact our Customer Contact Centre on 01458 550481 where one of our advisors will be able to help you. In light of the current pandemic and ongoing lockdown restrictions, our opening hours have reduced and we are now only open Monday to Friday 8am to 6pm. Should you wish to make payment then please use the link on this website, or alternatively please complete the contact form with your request.
Enforcement Stages & Fees Explained
Do you need some help?
We realise that in these times of uncertainty, many of our customers will be feeling uncertain and in need of additional advice, support, and help. We work with the following organisations who can offer you free, impartial, confidential advice;
Money Adviser Network
Whilst we are doing all we can to help our customers, we recognise there may be other debts that you need help and advice with. We have therefore partnered with The Money Adviser Network who offer free advice backed by the Money Advice Service. The advisers behind the network offer independent and impartial money and debt advice over the phone or online.
Click the link to arrange a debt adviser to call you back at your convenience: adviser.moneyadviceservice.org.uk
StepChange Debt Charity
A national debt advice charity for individuals and self-employed people.
0800 138 1111
A charity covering most of the UK that can arrange a home visit to discuss your situation, seeing first-hand what you might be going through, and providing the personal touch.
Nationwide High Street advice agency. Providing individuals with advice on benefits, law, debt, housing, and much more.
Go online to find your nearest Citizens Advice.
Money Advice Trust
Debt advice and guidance for Individuals and self-employed.
0808 808 4000
Debt and money advice specifically for people living within London 020 7247 6943
Digital online budgeting App to help with all your bills and spending.
Contact Ross & Roberts for a unique reference to allow free access for life.
Ross & Roberts
Over more than 20 years, Ross & Roberts has been proud to serve hundreds of local authorities, utility companies, commercial landlords and solicitors. We’re proud of our reputation for handling collections sensitively and professionally – always treating people as people, while achieving the best possible results for our clients.
We were founded in 1997 with a simple vision; to earn the respect of our industry, and the trust of our clients, by doing the right thing, every time.
We specialise in the collection of council tax, non-domestic rates and road traffic debts, and offer a range of commercial services and debt collection solutions including sundry debt, housing benefit overpayment and High Court enforcement.
Our business is founded on working collaboratively with our clients to meet their individual business objectives. We understand that a different approach is required for each type of client, so we carefully tailor our collection, recovery and enforcement services accordingly. From small rural districts to London boroughs, and from commercial landlords to private parking providers, we have developed solutions that suit them all.
We know financial difficulties affect people for many different reasons and take account of that with our ethical approach to enforcement, always mindful of how we interact with people who may be vulnerable. Our highly trained enforcement team has a reputation for behaving with sensitivity and consideration in the field.
Our teams use innovative technology and market intelligence to identify opportunities early and react rapidly to changing circumstances. The professional skills and personal qualities of our employees have earned us an outstanding reputation for effective service.
Ross & Roberts has been awarded the following industry standards and accreditations.