Council Tax

According to the Audit Commission*, over £22 billion of English councils’ income comes from Council Tax – and it costs them £300 million a year to collect it. Clearly, the more an authority depends on council tax (in some district councils, it funds over 50% of total spending) the bigger the impact of unpaid bills, and the greater the need to recover monies owed. More than 80 local authorities have chosen Ross & Roberts as their expert partners in this vitally important work.

Our years of working with councils across the country have given us the insights, experience and expertise on which we base our bespoke services. Every authority has its own unique location, population and character, which is where our local staff with local knowledge really come in, making a huge contribution to our consistently outstanding collection rates.

Because our agents have to represent the ‘face’ of the authority, we form very close partnerships with our clients. To us, partnership means using resources efficiently and reducing costs through robust compliance stage. Above all, it means being totally transparent, and actually doing what we say we’ll do, on time and on budget.

Although we offer a fully bespoke service, all our clients benefit from:

  • High collection rates
  • High customer satisfaction scores
  • Our investment in technology, in the field as well as the office
  • A dedicated Client Services Manager providing day-to-day contact and assistance
  • Fully trained, accountable Enforcement Agents employed by Ross & Roberts
  • A range of payment options to make life easier for debtors

Our clients trust us because they know we’re experts, with vast experience, and an in-depth understanding of the revenues industry. And that when it comes to council tax collection, we’re the country’s leading authority. 

* Council Tax Briefing. Audit Commission, June 2013. For full text (PDF) click here.

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