Income from council tax is vital to help maintain public services and uncollected funds create further pressure on stretched resources. Every authority has its own unique location, population and character and so the local knowledge of our team makes a huge contribution to our ability to deliver outstanding collection rates.
We quickly assess an individual’s ability to pay and take rapid action to reach an early-stage settlement. We work collaboratively with our clients and adapt our approach, always treating your customers with respect and safeguarding the reputation of our clients.
Our extensive experience in dealing with over 100,000 Council Tax Liability Orders each year has enabled us to gain a unique perspective on the most effective techniques for recovering council tax debt, enabling us to collect over £45 million.
We always take an ethical approach to collection and, through our partnership with money advisers Tully, can signpost people in financial difficulty towards help with budgeting and managing debt. In addition, we offer free training for third sector to help them better advise their clients.
We operate six days a week to maximise contact opportunities during the enforcement process. Our services include sending a pre-compliance letter at no extra charge, free payment collection and administration, tracking and tracing elusive customers and encrypted data exchange for maximum security.
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Ross & Roberts has been awarded the following industry standards and accreditations.