Civil Parking Enforcement
There are 30% more vehicles on the road since Ross & Roberts was first established in 1997. And with bus lane and congestion charge offences now also in the mix, unpaid Penalty Charge Notices (PCNs) represent a major loss of revenue and attempts at recovery cause a significant drain on already stretched resources.
With many years’ experience in parking enforcement, dealing with thousands of PCNs, we use customer profiling, historical intelligence and demographic data trends to quickly establish an individual’s ability to pay, identify persistent offenders and develop a collection strategy that supports our clients’ priorities.
Our process helps to avoid chasing debts that will never be collected. We proactively engage with customers to make payment as easy as possible offering many ways to pay; and real-time online reporting helps you to keep track of the whole process from start to finish.
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Ross & Roberts has been awarded the following industry standards and accreditations.