Our local enforcement agents have developed excellent local knowledge, leading to efficiencies in route planning and increasing the number of effective visits. Our team makes sustainable and realistic payment arrangements and monitors their progress, issuing reminders by text message and following up on any payment delays.
We focus on collecting at Compliance Stage to avoid the customer incurring enforcement fees wherever possible. Our specially trained 60-strong Customer Service Centre is open six days a week to handle Compliance Stage activities.
Ross & Roberts has been awarded the following industry standards and accreditations.