We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. By clicking the accept all cookies button, you consent to our use of cookies and other tracking technologies.

These cookies are used to collect information to analyze the traffic to our website and how visitors are using our website. For example, these cookies may track things such as how long you spend on the website or the pages you visit which helps us to understand how we can improve our website site for you.The information collected through these tracking and performance cookies do not identify any individual visitor.

I.T. Systems and Support

We are committed to continuous investment in technology and always strive to bring you the latest in technological advancement and automation. As a Ross & Roberts client, you’ll have access to our secure Client-Web system via individual user logins for maximum data security. You will be able to view every aspect of your account, including payments, fees, enforcement agent notes and other documents on demand.

From the start, your client services manager will work with you to ensure that we set up your contract according to your detailed specifications including setting up IT systems.

Our platform has been augmented by a significant investment in smart multichannel communications using the AVAYA Proactive Outreach Manager (POM) system which brings together predictive, progressive and preview dialling incorporating automated notifications and alerts. Our communications approach enables us to analyse customer preferences through machine learning and AI, enabling customers to engage with us more easily.

You can expect to receive bespoke reports on a monthly basis with access to the web-based Tableau dashboard for real-time updates. Tableau is linked to our Civica-OneStep system so you can see progress at a glance.

You can also view information coming in from our enforcement agents in real time. Every Ross & Roberts enforcement agent carries a tablet, which they use to plan fuel-efficient routes and to check individual customer details, taking digital signatures as required. They also use video badges which allow them to capture hands-free video footage.

For their safety, and to ensure efficiency, all our enforcement agents carry tracking devices so that we can monitor their whereabouts in the field.

Accreditations

Ross & Roberts has been awarded the following industry standards and accreditations.