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Customer Service

At Ross & Roberts, we aim to provide our clients with the highest levels of service and some of the best collection rates in the industry. We do this by carefully identifying your needs before we recommend a bespoke service package.

You will benefit from the skills and experience of our managers who will find the approach that best suits the culture of your organisation. You will find our enforcement staff firm, fair and professional at all times. Ross & Roberts staff will work as an extension of your own team, helping you to fulfil the commitments you make to your customers.

We go the extra mile with our approach to debt recovery, utilising our in-house tracing facilities to track down elusive customers, and working round the clock, six days a week where required.

Our team is always proactive in reaching out to help customers settle their debts as quickly and easily as possible. We offer a range of payment options including manageable instalment plans.

Our compliance managers fully investigate any complaints through an established three-stage process which is always reviewed by our directors. We constantly monitor and review our own performance and actively look for ways to improve both our service and our collection rates.


Ross & Roberts has been awarded the following industry standards and accreditations.