Sundry Debts

From working with more than 80 local authorities across the country, we know the pressure they’re under to deliver more services for the same money often for substantially less. We help our clients protect their budgets, and the vital services they provide, through our specialist debt recovery services. For more information please contact areynolds@rossandroberts.co.uk

We have particular experience and expertise in collecting sundry debts, housing benefit overpayments and Former Tenant Debts and Repair recharges, through a range of bespoke services including:

  • Personalised postal campaigns
  • Telephone campaigns, using out-of-hours and weekend calls where appropriate
  • SMS collections process
  • Collection agent visits on large balances

We understand that people get into debt for many reasons. We’re careful to treat every case on its individual merits and we pay special attention to the needs of vulnerable people throughout the whole recovery process. As soon as we identify that a vulnerable person is involved, we’ll report and discuss the case with our client and agree a course of action that serves everyone’s best interests.

  • IRRV
  • Lock
  • CSA
  • Investors in people
  • CHAS
  • CIVEA
  • BPA
  • ISO27001
  • ISO9001
  • ISO14001
  • ISO31000
  • ISO 22301
  • ISO 10002