From the very beginning, Ross & Roberts has developed a distinctive ethos based on a strong customer ethos that everyone in our company shares and upholds.
We never forget that our business is, first and foremost, about trust. Our clients know they can rely on us to collect the money they’re owed efficiently and cost-effectively. But they also know they can depend on us to make good on their customer service promises. That’s why they trust us – and our competitors respect us.
It’s also about building trust with the people we’re in contact with every day. Some just won’t pay; some really can’t. Knowing exactly who’s who, and responding accordingly, is the key to our success. We’ve worked hard to earn our reputation for dealing firmly but fairly with debtors, respecting their situation while acting in our client’s best interests. And because our teams live in the communities they work in, that reputation really matters to us.
In the end, it all comes down to our people. They’re firm and professional – they’ve got a job to do – but thanks to their training, experience and personal qualities, clients and debtors can count on them to act fairly and sensitively in every situation.
To build trust, you have to be open and honest. We’re constantly talking to our clients, making sure we understand their needs, then providing services that genuinely meet them. It’s a real partnership, based on shared ideas, common goals and mutual respect. So with Ross & Roberts on your team, you can be confident of recovering money you’re owed. And that you’ve made the right choice.