Our Company

We started out way back in 1997 in Somerton in Somerset. There were only three of us then, and we had just two clients, but although Ross & Roberts was small, our ambition was anything but. 

From the start, we had clear and compelling vision: to build a large, successful company that would change the face of the UK civil enforcement industry. We set out to achieve it by providing a flexible, transparent service that met clients’ needs, ultimately becoming an extension of their own enterprise. We also defied convention by employing our staff locally.

At the time, this was truly radical stuff.

We’ve grown substantially since then,  And now have regional offices utilising local staff as well as our Head office in Somerton.   Our clients include over 80 local authorities around the country, and we handle over 150,000 warrants and liability orders every year.

While a lot has changed, our vision remains as clear as ever. We still recruit and employ all our agents and managers locally, so everyone in the company knows the area and communities they’re working with. This shared background and experience really helps our teams to understand people’s situations, and provides common ground on which to build trust and respect.  All our agents are salaried members of staff; some have been with us since our very earliest days.  And our commitment to forming genuine partnerships with our clients means we’re always flexible, totally transparent, and never more than a phone call away. Professional service, with a personal touch. 

  • IRRV
  • Lock
  • CSA
  • Investors in people
  • CHAS
  • CIVEA
  • BPA
  • ISO27001
  • ISO9001
  • ISO14001
  • ISO31000
  • ISO 22301
  • ISO 10002